ISO Certifications

Kelway is one of the few organisations in the world to be certified companywide to ISO 27001 (Security), ISO 9001:2000 (Satisfaction). ISO 20000 (Service) and ISO 14001 (Responsibility).

These certifications are your guarantee of unmatched expertise, consistency of service and reliability you can trust.

ISO 9001:2000 Quality Management
The worldwide de facto in providing a Quality Assured service to our clients.

• Customer Satisfaction - ensuring we completely understand our clients to constantly meet and exceed their expectations.
• Business-wide process and culture - all Kelway staff understand the business process and the importance of contributing to improving their workflows - we call this our Process Innovation Culture.
• Dedicated Quality Assurance team - to engineer business processes for both internal and client use and ensure compliance.
• Supplier Management - constant monitoring and evaluation of our suppliers to ensure the highest levels of service are provided to our clients at all times.
• Project Management - dedicated Project Management Office ensuring projects are delivered on time, on budget and to the complete satisfaction of our clients through a Quality Assured project management system.

Download the ISO 9001:2000 Quality Management System certificate

ISO 27001 Information Security Management
Guaranteeing our client’s information is handled with levels of confidentiality recognised worldwide

• Total information security - Data protection against misuse, hacking, abuse and theft
• Service Continuity - Our service delivery is guaranteed to remain unaffected no matter what is going on around us

Download the ISO 27001 Information Security Management System certificate

ISO 20000 IT Service Management
Enabling Kelway to provide world-class IT Service Management to our business partners

• Proactive IT Service delivery - we’ll address the problems before they turn into incidents
• Use of globally recognised internal IT procedures - ensuring our success is repeatable each and every time
• SLA Management - delivering our clients an agreed and measureable level of service at all times. Ensuring your expectations are always managed with Kelway SLA Management
• World-class Service Desk - our experienced Service Desk team use the latest in Call Management technology to ensure your calls are handled with speed and efficiency

Download the ISO 20000 IT Service Management System certificate

ISO 14001 Environmental Management
Ensuring Kelway’s activities and aspects of service we offer our customers are continually reviewed to drive down our negative impact on the environment.

• Reducing waste streams and promoting recycling
• Encouraging environmental awareness with our partners, customers and suppliers
• Driving down our carbon footprint
• Taking serious responsibility for impacts we can influence by meeting applicable legislation
• A commitment to resourcing environmental initiatives

Download the ISO 14001 Environmental Management System certificate