Events archive
ITIL Training Course in Gibraltar – 3 days
24 November 2009
Location: Bleak House Training Institute, Europa Point, Gibraltar.
We are pleased to announce the latest training sessions to be delivered in Gibraltar. Places are limited and in high demand so please register your attendance as soon as possible.
Train+ is Kelway’s comprehensive portfolio of training courses and services that provide advice, guidance and expertise combined with modern training methods and positive learning environments.
Train+ offers experienced advisers that provide a single point of contact and deliver real benefits including increased efficiency and reduced sourcing time.
Performance Based Objectives
- ITIL’s key concepts, definitions, goals and objectives
- ITIL’s service-driven lifecycle approach and the five key stages of this model
- Structure, components and processes of the five core ITIL® books For each of the five core books in the service lifecycle
- High level description of the main activities, goals, benefits, challenges and management reporting for the respective processes
- Outline of relationships between the ITIL® processes
- Overview of ITIL® certifications: Foundation, Intermediate and Advanced
- How ITIL® processes can improve IT operations
Duration: |
3 days |
Cost: |
£895 |
Dates available: |
24th - 26th November |
|
15th - 17th December |